Course Outline
Day 01
Introduction
- Customer-centric vs tech-driven innovation
Overview of Solution-based Thinking
- Structured thinking and the Design Thinking methodology
Tools for Design Thinkers
- Mind maps, idea generators, innovation matrix, what-if cards, etc.
Design Thinking for Product Development
- Identifying the real user of your product
Case study
- "Spying" on the customer
Gaining an Empathic Understanding of the Customer's Problem
- Drawing pictures of the customer's natural behavior
- Mapping the customer's actions on a timeline
Defining the Problem with the Current Solution
- Identifying the key problems experienced by the user of your product
- Categorizing, visualizing, and estimating the value of solving key problems
Exercise
- Customer journey: Creating a timeline with pictures, emails, quotes and actions.
- Analyzing the key problems
- Deciding which problems to solve
- Presenting your findings
Day 02
Generating Ideas
- Using visualization, mapping, and storytelling to create solutions
Prototyping a Solution
- Tools and methods for validating concepts rapidly
Testing and Iterating
- Real-time testing
- Validating, communicating, and releasing your innovation
Case study
- Fail often, fail fast
Using Design Thinking for Resolving Internal Issues within the Development Team
- Seeing conflict as a positive force for invention
- Managing conflict through debate and discussion
- Empathy as a key ingredient
Exercise
- Building ideas as a team
- Mocking up the prototypes
- Communicating your innovation
- Presenting your findings
Summary and Next Steps
Requirements
- Experience with designing and/or developing software solutions for customers
Audience
- Developers
- Project managers
Testimonials (6)
the examples the trainer used in each subject which made it easier to understand
huda Alyassi - Dubai Government Human Resources Dept.
Course - Adobe XD
Trainer was really kind and knowledgeable, going the extra mile to explain things that I didn't know
Felix - Microchip Technology Inc
Course - Embedded C Application Design Principles for Automotive Professionals
Trainer capability to listen and understand my case/issue/problem...
Francois - TE
Course - Technical Architecture and Patterns
The trainer highlighted the really important concepts in software architecture with quizzes. The high-level perspective on effective implementation of software development cycle starting from requirements elicitation to unit testing is very refreshing to data scientist without much experience in software development.
Kok Cheong Cheng - DBS Bank
Course - Design Patterns
Well planned. Without much foundation, I didn't get lost and I knew where I was. Issues from general to specific provide the basis for further work in your own field.
Andrzej - TENSOFT Sp. z o.o.
Course - Design Patterns in PHP
Machine Translated
Very "hands-on" training, with lots of examples and explanations. I really enjoyed it and I feel like a learned many new things in a very short time. Very well done!