Course Outline
Introduction
- What is "infrastructure operations management" and "configuration management"?
- Credential‑less vs credential‑based discovery
Overview of ServiceNow Discovery Features and Architecture
How ServiceNow Discovery Collects Data
Navigating the UI
Understanding the Configuration Management Database (CMDB)
Setting up MID Servers
Obtaining and Testing Device Credentials
Establishing, Maintaining, and Updating Services in CMDB
Classifying CIs (Configuration Items)
Scheduling, Running and Validating Horizontal Discovery
Inspecting Collected Data
Integrating with Third-Party Software Management Products
Extending ServiceNow Discovery through APIs
Troubleshooting
Summary and Conclusion
Requirements
- An general understanding of IT Operations Management
- JavaScript programming experience
Audience
- System administrators
- IT administrators
- IT infrastructure engineers
- Technical support
- ServiceNow consultants
Testimonials (3)
kindness
Delphine DESAILLY - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)
Machine Translated
Trainer was able to answer most of our deeper questions.
Jeffrey HPE - Hewlett-Packard Singapore (Sales) Pte. Ltd
Course - ServiceNow for Administration
Honestly I enjoyed all the time we spent during our training with Laks. He is a great training and a great knowledge distributor to trainees. He was very entertaining in a good way that make us more understand the subject of matter. I will say, it's been a great opportunity! Kudos to Laks :)