Course Outline

Introduction

  • Overview of Grafana and GLPI
  • Grafana key features and capabilities
  • GLPI key features and capabilities

Getting Started

  • Installing Grafana and GLPI on different platforms
  • Grafana basic configuration and setup
  • GLPI basic configuration and setup
  • Configuring data sources

Grafana Dashboard Creation

  • Understanding dashboards in Grafana
  • Creating your first dashboard
  • Different visualization types and customizing panel settings
  • Setting up alerts and notifications
  • Alerting rules and conditions

Advanced Grafana Administration

  • Managing users and teams in Grafana
  • Access control and permissions
  • Installing and managing Grafana plugins
  • Backup and restore strategies for Grafana

GLPI Helpdesk and Ticketing

  • Understanding the GLPI helpdesk system
  • Creating and managing tickets
  • Managing user requests and service fulfillment
  • SLA management
  • Setting up notifications and automated actions
  • Email and notification templates

Advanced GLPI Administration

  • Managing user accounts and permissions
  • Role-based access control
  • Extending GLPI with plugins
  • Customizing forms and fields
  • Backup and recovery procedures
  • Routine maintenance tasks

Best Practices and Troubleshooting

  • Best practices for efficient administration
  • Security considerations
  • Common issues and their resolutions
  • Where to find help and support

Summary and Next Steps

Requirements

  • Basic understanding of IT concepts

Audience

  • System administrators
  • IT managers
 21 Hours

Number of participants


Price per participant

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