Office 365 Administration and Troubleshooting MS-10997 (Retired) Training Course

About This Course

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. 

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

This is a 5-day instructor-led training (ILT) course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Microsoft Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to set up an Office 365 tenant, including federation with existing user identities, and skills required to sustain an Office 365 tenant and its users

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams
• Plan and configure Microsoft SharePoint Online.
• Plan and configure an Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

About This Course

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

Audience Profile

The Modern Desktop Administrator deploys, configures, secures, manages, and monitors devices and client applications in an enterprise environment. Responsibilities include managing identity, access, policies, updates, and apps. The MDA collaborates with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization.

The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 10 and non-Windows devices. The MDA role focuses on cloud services rather than on-premises management technologies.

At Course Completion

After completing this course, learners should be able to:

• Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.
• Understand the benefits and methods of co-management strategies.
• Plan and implement device enrollment and configuration.
•  Manage and deploy applications and plan a mobile application management strategy.
•  Manage users and authentication using Azure AD and Active Directory DS.
•  Describe and implement methods used to protect devices and data.

Content is the most critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle. Specifically, this course discusses the modern SharePoint site structure, such as SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search allowing content to be found, consumed, and governed across Microsoft 365.

After completing this course, students will be able to:

• Configure SharePoint Sites.
• Manage sites storage limits.
• Deploy OneDrive sync client.
• Use Group Policy to control OneDrive sync client settings.
• Manage external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Manage audiences.
• Use the App Catalog to manage custom apps.
• Create and manage term groups, term sets, and terms.
• Describe the difference between modern and classic search experiences.

About This Course

The business climate has changed. People want to communicate without collaborative barriers. Businesses want solutions that are both cost-effective and flexible. Organizations start to configure hybrid environments and migrate content to the cloud as the solution. In this course, you will learn how to deploy and configure the SharePoint Server 2019, designed to meet the demands of modern workstyles. You will also learn how to configure and manage various SharePoint service applications to prepare for a hybrid deployment. Then, you will learn how to plan and implement SharePoint hybrid scenarios that provide seamless users experience. Eventually, you will learn how to design the content migration process and available resources and tools to use while migrating content to SharePoint and OneDrive in Microsoft 365.

Audience Profile

This course is designed for IT Professionals who deploy and manage SharePoint on-premises environment and are interested in deploying hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Describe the MinRole feature in SharePoint 2019.
• Describe how to install and configure SharePoint 2019.
• Describe how to implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Describe how to configure My Sites in SharePoint 2019.
• Describe the available SharePoint Hybrid Scenarios.
• Describe the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid.
• Plan for content migration process.
• Describe available resources and tools to leverage during migration process.
• Access data to be migrated using SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor migration process.

About This Course

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Office 365 management. This begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional product resources, and device management. You will then transition to configuring Office 365, with a primary focus on configuring Office client connectivity. Finally, you will examine how to manage Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, from user-driven client installations to centralized deployments. You will wrap up this section by learning how to configure Office Telemetry and Microsoft Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In Microsoft 365 security management, you will examine all the common types of threat vectors and data breaches facing organizations today, and you will learn how Microsoft 365’s security solutions address these security threats. You will be introduced to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You will then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. Finally, you will be introduced to the various reports that monitor your security health. You will then transition from security services to threat intelligence; specifically, using the Security Dashboard and Advanced Threat Analytics to stay ahead of potential security breaches. With your Microsoft 365 security components now firmly in place, you will examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). You will then delve deeper into archiving and retention, paying particular attention to in-place records management in SharePoint, archiving and retention in Exchange, and Retention policies in the Security and Compliance Center. Now that you understand the key aspects of data governance, you will examine how to implement them, including the building of ethical walls in Exchange Online, creating DLP policies from built-in templates, creating custom DLP policies, creating DLP policies to protect documents, and creating policy tips. You will then focus on managing data governance in Microsoft 365, including managing retention in email, troubleshooting retention policies and policy tips that fail, as well as troubleshooting sensitive data. You will then learn how to implement Azure Information Protection and Windows Information Protection. You will conclude this section by learning how to manage search and investigation, including searching for content in the Security and Compliance Center, auditing log investigations, and managing advanced eDiscovery. The course concludes with an in-depth examination of Microsoft 365 device management. You will begin by planning for various aspects of device management, including preparing your Windows 10 devices for co-management. You will learn how to transition from Configuration Manager to Intune, and you will be introduced to the Microsoft Store for Business and Mobile Application Management. At this point, you will transition from planning to implementing device management; specifically, your Windows 10 deployment strategy. This includes learning how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management (MDM). When examining MDM, you will learn how to deploy it, how to enroll devices to MDM, and how to manage device compliance.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Microsoft 365 Security Metrics
• Microsoft 365 Security Services
• Microsoft 365 Threat Intelligence
• Data Governance in Microsoft 365
• Archiving and Retention in Office 365
• Data Governance in Microsoft 365 Intelligence
• Search and Investigations
• Device Management
• Windows 10 Deployment Strategies
• Mobile Device Management

In this course you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to set up and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. Specifically, you will learn about threat vectors and Microsoft’s security solutions to mitigate threats. You will learn about Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. In the course you will learn about information protection technologies that help secure your Microsoft 365 environment. The course discusses information rights managed content, message encryption, as well as labels, policies and rules that support data loss prevention and information protection. Lastly, you will learn about archiving and retention in Microsoft 365 as well as data governance and how to conduct content searches and investigations. This course covers data retention policies and tags, in-place records management for SharePoint, email retention, and how to conduct content searches that support eDiscovery investigations.

After completing this course, students will be able to:

• Administer user and group access in Microsoft 365.
• Explain and manage Azure Identity Protection.
• Plan and implement Azure AD Connect.
• Manage synchronized user identities.
• Explain and use conditional access.
• Describe cyber-attack threat vectors.
• Explain security solutions for Microsoft 365.
• Use Microsoft Secure Score to evaluate and improve your security posture.
• Configure various advanced threat protection services for Microsoft 365.
• Plan for and deploy secure mobile devices.
• Implement information rights management.
• Secure messages in Office 365.
• Configure Data Loss Prevention policies.
• Deploy and manage Cloud App Security.
• Implement Windows information protection for devices.
• Plan and deploy a data archiving and retention system.
• Create and manage an eDiscovery investigation.
• Manage GDPR data subject requests.
• Explain and use sensitivity labels.

About This Course

This course covers five central elements of Microsoft 365 platform – implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. In this course, students will learn how to implement Microsoft Identity and work with Microsoft Graph. Students will also gain the knowledge on UI elements (including Adaptive Cards and UI Fabric), Integration Points (including Microsoft Teams, Office Add-ins, SharePoint Framework, Actionable Messages), and determining workload platform targets. In implementing Microsoft Identity, students will learn to implement Microsoft identity including registering an application, implanting authentication, configuring permissions to consume an API, and creating a service to access Microsoft Graph. In working with Microsoft Graph, students will learn how to access user data, explore query parameters, manage a group lifecycle, access files, and optimize network traffic using Microsoft Graph. In extending and customizing SharePoint, students will learn about SharePoint Framework web parts, extensions, and how to package and deploy a SPFx solution. In extending Teams, students will look at the components of a Teams App, work with webhooks, tabs, and conversational bots. In extending Office, students work with Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages with adaptive cards.

Audience Profile

Students in this course are interested in Microsoft 365 development platform or in passing the Microsoft 365 Developer Associate certification exam. Students should also have 1-2 years experience as a developer. This course assumes students know how to code and have a basic understanding of REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities including Azure AD and Microsoft accounts, Azure AD B2C, and permission/consent concepts.

At Course Completion

By actively participating in this course, you will learn about the following:

• Implementing Microsoft Identity
• Working with Microsoft Graph
• Determining workload platform targets
• Integration Points, including Microsoft Teams, Office Add-ins, and SharePoint Framework

About This Course

In this course, you will learn how to manage Microsoft Teams in your organizations. The course covers Microsoft Teams overview, implementing governance, security and compliance for Microsoft Teams, preparing the environment for a Microsoft Teams deployment, deploying teams, and managing collaboration and communication in Microsoft Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will learn about security and compliance features for Teams, including conditional access, MFA, Threat, alerts, DLP policies, eDiscovery, and information barrier policies. You will also learn about preparing the environment for a Microsoft Teams deployment, including upgrading from Skype for Business to Microsoft Teams, network settings, and managing Microsoft Teams endpoints. Lastly, you will learn about how to create and manage teams, manage membership, including internal and external users. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role and are interested in in passing the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator configures, deploys, and manages Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment. The Teams Administrator collaborates with Telephony engineers to integrate advanced voice features into Microsoft Teams. This role is not responsible for configuring direct routing, configuring call routing, or integrating telephony.

At Course Completion

By actively participating in this course, you will learn about the following:

• What is Microsoft Teams and how the components work together
• How to implement Governance, Security and Compliance for Microsoft Teams
• How to prepare an organizations environment for a Microsoft Teams deployment
• How to deploy and manage teams
• Ways of managing collaboration in Microsoft Teams
• Techniques to manage and troubleshoot communication in Microsoft Teams

About This Course

The course focuses on C# program structure, language syntax, and implementation detailswith .NET Framework 4.0. This course describes the new enhancements in the C# 4.0 language by using Visual Studio 2010.

In this course, lower-intermediate level programmers gain the knowledge and skills they need to develop C# applications for the Microsoft .NET Framework 4.0. The course highlights the structure of C# 4.0 programs, language syntax, and implementation details. This course is not mapped to any exam.

Audience Profile

This course is intended for experienced developers who already have programming experience in C, C++, Visual Basic, or Java and understand the concepts of object-oriented programming.

This course is not designed for new programmers; it is targeted at professional developers with at least 12 months experience of programming in an object-oriented environment.

At Course Completion

After completing this course, students will be able to:

• Explain the purpose of the .NET Framework, and understand how to use C#  and Visual Studio 2010 to build .NET Framework applications. 
• Understand the syntax of basic C# programming constructs.
• Create and call methods in a C# application. 
• Catch, handle and throw exceptions.
• Perform basic file IO operations in a C# application.
• Create and use new types (enumerations, classes, and structures), and understand the differences between reference types and value types.
• Control the visibility and lifetime of members in a type.
• Use inheritance to create new reference types.
• Manage the lifetime of objects and control the use of resources.
• Define properties and indexers to encapsulate data, and define operators for this data.
• Decouple an operation from the method that implements an operation, and use these decoupled operations to handle asynchronous events.
• Use collections to aggregate data, and use Generics to implement type-safe collection classes, structures, interfaces, and methods.
• Implement custom collection classes that support enumeration.
• Query in-memory data by using LINQ.
• Integrate code written by using a dynamic language such as Ruby and Python, or technologies such as COM, into a C# application

About This Course

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager.  Using hands-on labs, students will learn the following:

• Where Service Manager sits within the System Center 2016 product.

• What business and technical needs Service Manager is designed to meet.

• How Service Manager aligns itself to ITIL and MOF.

• How to architect and implement a System Center 2016 Service Manager deployment.

• How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016.

• How to customize System Center 2016 Service Manager to be in line with corporate standards.

• How to configure Incident and Problem Management.

• How to configure Activity, Change and Release Management.

• How to configure Service Requests.

• How to configure Service Level Management.

• How to customize the Self-Service Portal.

• How to configure Reporting and Analysis.

• How to troubleshoot Service Manager and perform disaster recovery.

• How to create customized Service Manager forms.

Audience Profile

This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.

At Course Completion

After completing this course, students will be able to:

• Describe Service Manager 2016.
• Upgrade to Service Manager 2016.
• Install Service Manager 2016.
• Describe Service Manager usage cases.
• Configure base settings in Service Manager 2016.
• Configure Incident and Problem Management.
• Configure Activity, Change, and Release Management.
• Configure and Manage Service Requests.
• Automate business processes with Service Manager and Orchestrator.
• Configure Service Level Management.
• Customize the Self-Service Portal.
• Use Reports and Analyze Data in Service Manager.
• Perform advanced troubleshooting and disaster recovery in Service Manager.
• Customize Service Manager Forms.

In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2013 and either the Visual C# or Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, such as 20483B: Programming in C#.

The focus will be on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The course also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management.

At Course Completion

• Explain core programming fundamentals such as computer storage and processing.
• Explain computer number systems such as binary.
• Create and use variables and constants in programs.
• Explain how to create and use functions in a program.
• Create and use decisions structures in a computer program.
• Create and use repetition (loops) in a computer program.
• Explain pseudocode and its role in programming.
• Explain the basic computer data structures such as arrays, lists, stacks, and queues.
• Implement object-oriented programming concepts.
• Create and use classes in a computer program.
• Implement encapsulation, inheritance, and polymorphism.
• Describe the base class library (BCL) in the .NET Framework.
• Explain the application security concepts.
• Implement simple I/O in a computer program.
• Identify application errors and explain how to debug an application and handle errors.
• Identify the performance considerations for applications.

About This Course

Audience Profile

At Course Completion

After completing this course, students will be able to:

• Describe the architecture of Skype for Business and design a Skype for Business topology.
• Install and implement Skype for Business Server.
• Administer and manage Skype for Business Server by using the various available tools.
• Design and implement clients and users in Skype for Business.
• Implement conferencing in Skype for Business Server.
• Design and implement additional conferencing options.
• Design and implement monitoring and archiving in Skype for Business.
• Design and implement connectivity for external users and organizations.
• Implement Enterprise Voice in Skype for Business Server.
• Plan and implement high availability in Skype for Business.
• Design and implement disaster recovery scenarios for Skype for Business.
• Design and deploy Skype for Business hybrid.
• Plan and implement a migration to Skype for Business Server 2019 or Microsoft Teams.

About This Course

This course provides an introduction to HTML5, CSS3, and JavaScript. This course helps students gain basic HTML5/CSS3/JavaScript programming skills. This course is an entry point into both the Web application and Windows Store apps training paths. The course focuses on using HTML5/CSS3/JavaScript to implement programming logic, define and use variables, perform looping and branching, develop user interfaces, capture and validate user input, store data, and create well-structured application.The lab scenarios in this course are selected to support and demonstrate the structure of various application scenarios. They are intended to focus on the principles and coding components/structures that are used to establish an HTML5 software application.This course uses Visual Studio 2017, running on Windows 10.

Audience Profile

This course is intended for professional developers who have 6-12 months of programming experience and who are interested in developing applications using HTML5 with JavaScript and CSS3 (either Windows Store apps for Windows 10 or web applications).

At Course Completion

After completing this course, students will be able to:

• Explain how to use Visual Studio 2017 to create and run a Web application.
• Describe the new features of HTML5, and create and style HTML5 pages.
• Add interactivity to an HTML5 page by using JavaScript.
• Create HTML5 forms by using different input types, and validate user input by using HTML5 attributes and JavaScript code.
• Send and receive data to and from a remote data source by using XMLHTTPRequest objects and Fetch API.
• Style HTML5 pages by using CSS3.
• Create well-structured and easily-maintainable JavaScript code.
• Write modern JavaScript code and use babel to make it compatible to all browsers.
• Use common HTML5 APIs in interactive Web applications.
• Create Web applications that support offline operations.
• Create HTML5 Web pages that can adapt to different devices and form factors.
• Add advanced graphics to an HTML5 page by using Canvas elements, and by using and Scalable Vector Graphics.
• Enhance the user experience by adding animations to an HTML5 page.
• Use Web Sockets to send and receive data between a Web application and a server.
• Improve the responsiveness of a Web application that performs long-running operations by using Web Worker processes.
• Use WebPack to package web applications for production.