Course Outline

Understanding Ourselves and Others

  • Understanding that when we ask others to attend a meeting we are imposing upon them our list of priorities
  • What makes us behave the way we do?
  • Are we aware how our behaviour affects others: do they always respond in the way we want them to and in the way that they should? If not, why not…?

The Process for Managing Meetings

  • Why is a meeting necessary; what are the alternatives; are any of the alternatives preferable?
  • The process for calling, managing and preparing for meetings:
    • Creating a meaningful agenda covering the objectives for the meeting, the subject(s) to be covered and suggested timings
    • Inviting only the right people – and nobody else
    • Managing the meeting: allowing only relevant contributions (but being careful to differentiate between relevant and irrelevant); keeping to the agenda; keeping to time
    • Creating outputs: not necessarily detailed minutes but, at least, actions points
    • Arranging follow-up meeting(s)

Attending Meetings

  • Do I need to attend all the meetings to which I am invited?
  • How do I decide whether (or not) to attend meetings?
  • What justifications do I have for declining to attend?
  • What else am I allowed to do during a meeting related to attendees, subject matter being discussed and timings?

Other Personal Efficiency and Time Management Issues

  • Setting Objectives – personal and professional – and keeping to them
  • Work Prioritisation
    • How do I decide what needs to be done?
    • How do I prioritise these activities?
  • Employee-Imposed Time: are my staff and colleagues working for me or am I working for them…?
  • Time Bandits: what else steals time away from me and what can I do about it?
    • E-mails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: procrastination…
    • Other things…
  • Effective Delegation
  • Assertiveness: seeking a compromise; learning to say “no” effectively
 7 Hours

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