NobleProg Training Place, City Albuquerque, NM - Regus at Marquette Avenue

Albuquerque, NM - Regus at Marquette Avenue

500 Marquette Ave NW, Albuquerque, United States, 87102

The venue is easily accessible by car via I‑25 and I‑40, with ample parking available in nearby public garages and surface lots. For those arriving from out of town, Albuquerque International Sunport is located just 5 miles away, providing convenient air travel access. Additionally, the location is well-served by public transit, within walking distance of several ABQ RIDE bus routes and near the Downtown Rail Runner station.

Santa Fe, NM - Regus at Washington Avenue

150 Washington Avenue, Santa Fe, United States, 87501

The venue is easily accessible by car via I‑25, with secure parking available both on site and in nearby private garages. For those traveling by air, Albuquerque International Sunport (ABQ) is located approximately 60 miles to the south, with shuttle and rental car options readily available. Public transit is also a convenient option, with multiple Santa Fe Trails bus routes and the Rail Runner shuttle stop within walking distance.

Explore Our Courses

ITSM Fundamentals (ITIL 4-Based)

 14 Hours

This instructor-led, live training in New Mexico (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

  • Understand key concepts and structure of ITIL 4.
  • Apply service design and architecture practices aligned with ITIL 4 principles.
  • Implement effective delivery and sustainability of ICT services.
  • Evaluate real-world cases and simulate ITSM practices.
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ITIL® Foundation V4

 14 Hours

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4®  Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4®  Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4® 
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4®  will maintain the value and importance provided by the current ITIL®  processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4®  Foundation for:

ITIL 4®  Foundation is suitable for individuals who require a basic understanding of the ITIL®  framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL®  and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4®  continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

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Testimonials (1)

great examples, cooperation between host and trainees, nice atmosphere, good balance between lecures, exercises, taking panels and breakes

Bartosz Stasiun - EY GLOBAL SERVICES (POLAND) SP Z O O

Course - ITIL Foundation V4® ( AXELOS accredited training course with exam )

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