Accredited PeopleCert Training in Knoxville

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

ITIL 4®  Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4®  Foundation equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL 4® 
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL practices described in ITIL 4®  will maintain the value and importance provided by the current ITIL®  processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4®  Foundation for:

ITIL 4®  Foundation is suitable for individuals who require a basic understanding of the ITIL®  framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL®  and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4®  continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.

The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success.

Course topics covered include how DevSecOps provides business value, enhancing your business opportunities, and improving corporate value.  The core DevSecOps principles taught can support an organizational transformation, increase productivity, reduce risk, and optimize resource usage.

The course highlights the human dynamics of cultural change and equips participants with practices, methods, and tools to engage people across the DevOps spectrum through the use of real-life scenarios and case studies. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding Value Stream Mapping.

DevSecOps Practitioner introduces a range of practices for advancing to more comprehensive understanding of DevSecOps practices. Explore practical outcomes through finding the right mix of people, building processes to accelerate value, and comparing technological options available today. Tailored for recently transformed organizations who are looking to enhance DevSecOps skills and awareness.

This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APls and cultural considerations with Continuous Delivery

Learn how to optimize testing, to test faster and still obtain good quality and a consistent stable result.

An introduction to value stream management principles, practices, and tools. Designed to optimize value flow and realization in digital value streams and develop individuals’ skills. Digital value streams include the software applications and services in addition to the platforms that support them e.g., cloud infrastructure or DevOps toolchains

Learn what DevOps Engineering is, why DevOps engineering is important, and how DevOps is engineered for success.

The course opens with a short review of DevOps foundational principles and then transitions into implementing DevOps. It is designed from an engineering point of view and covers topics such as DevOps in relation to other frameworks, technologies,
application design practices, continuous integration practices, continuous delivery and deployment, continuous testing, elastic infrastructures, monitoring, metrics, observability, governance, human aspects, and future trends of DevOps engineering.

The SRE (Site Reliability Engineering) Foundation course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.

Scrum uses an evidence-based framework that maximises the team's ability to respond to emerging requirements, deliver value quickly and adapt to new market conditions.

The goal of this approach is to understand and respond to customer needs in a timely manner and manage any other unpredictable challenge that may occur for which a sequential approach is not suitable.