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Course Outline
Introduction
- Overview of Palo Alto Networks' next-generation firewalls
Using Tools and Resources
- Basic troubleshooting methodologies
- Options for information and support
- Using status monitoring tools
- Using maintenance mode
Understanding Flow Logic
- Session flow and app-ID
- Overview of flow logic
- TCP sessions and states
- Tracing packet flow
Packet Captures and Packet-Diagnostics Logs
- Understanding packet capture concepts
- Configuring packet captures
- Using debug-level diagnostic log features
- Interpreting the flow-basic output
- Using hardware assistance and offloading
Host-Inbound and Transit Traffic
- Troubleshooting transit traffic
- Blocking tor
- Troubleshooting host-inbound traffic
Using System Services
- Identifying performance issues
- Using baseline service performance
- Performance troubleshooting use cases
- Using system services daemons
- Gathering more data
Certificate Management and SSL Decryption
- Verify SSL decryption is applied via the certificate chain
- Accessing the site via its IP vs FQDN
- Intermediate CA missing
- Excluding URLs / certificates
- Using client authentication and SSL decryption exclusion
- Working with external factors that complicate SSL decryption
User-ID
- User-ID mapping flow
- Troubleshooting User-ID
GlobalProtect
- Using connection sequence
- Troubleshooting GlobalProtect
Support Escalation and RMAs
- Case management
- Dealing with hardware failure and return merchandise authorizations (RMAs)
- Managing escalation and support events
Summary and Next Steps
Requirements
- Knowledge of network and security concepts
Audience
- Security professionals
- Cybersecurity analysts
- Administrators
21 Hours
