CA, Sunnyvale - Downtown Sunnyvale

640 W California Ave Suite 210, Sunnyvale, united states, 94086

The Sunnyvale center is located one block from Caltrain rail station and provides easy access to Central Expressway and Highway 101. It is in walking distance to the city's downtown district, featuring numerous restaurants, shops, and businesses, as well as a short drive from San Jose International Airport.

CA, San Francisco - Golden Gate

75 Broadway, San Francisco , united states, 94111

With its fabulous arched windows, the 75 Broadway office, located in the heart of Jackson Square, is designed to impress. Situated at Golden Gateway Commons on the second floor of this unique campus-style building, it overlooks the green terrain's of Sydney Walton Park with the famous waterfront piers behind. This enviable location is a short walk from public transport and just blocks away from the Embarcadero and the ferry building, as well as a host of convenient amenities.

Explore Our Courses

Citizen Development

 35 Hours
This instructor-led, live training in San Francisco Bay Area (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background. By the end of this training, participants will be able to:
  • Understand Citizen development and learn common Citizen Developer actions.
  • Learn how to perform process automation.
  • Automate tasks within business applications.
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Customer Care Services

 14 Hours
Introduction Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important. The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business. Objective Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important. This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully. Training Benefits
  • Identify and meet customer expectations
  • Communicate effectively with customers
  • Manage customer perceptions
  • Deal with different types of customers
  • Respond effectively to in-person and telephone customer contacts
  • Write effective emails and letters
  • Manage stress
  • Course Discussions and Exercise
  • Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
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Assertiveness

 7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Advisory & Leadership Skills

 14 Hours
This instructor-led, live training in San Francisco Bay Area (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.By the end of this training, participants will be able to:
  • Apply structured problem-solving and root cause analysis techniques.
  • Communicate insights effectively through impactful storytelling and visualization.
  • Lead change initiatives and influence stakeholders with confidence.
  • Manage data-related projects using a clear and practical framework.
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Business Communication Skills

 35 Hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
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Customer Care Strategy

 21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Coaching Skills

 7 Hours
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Conflict Resolution, Assertiveness and Self Confidence

 14 Hours
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance. This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills. Objectives:
  • To understand the fundamentals and nuances of conflicts in organizations
  • To explore key concepts, factors, theories, types, and models in conflict resolution
  • To discover the personality types, leadership styles supporting negotiation skills
  • To learn the art of assertiveness and self-confidence
  • To experiment, experience and practice conflict resolutions 
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How to Manage Stress and Avoid Burnout

 7 Hours
This instructor-led, live training in San Francisco Bay Area (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life. By the end of this training, participants will be able to:
  • Understand the two types of stress: distress and eustress.
  • Articulate your personal indicators and relievers of stress.
  • Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
  • Shift negative emotions and boost positive ones using proven techniques.
  • Deal with stress-causing. disempowering beliefs around work, life, and relationships.
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Influencing and Avoiding Conflict

 21 Hours
Audience
  • Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
    • Their colleagues
    • Their bosses
    • Their internal and external customers and stakeholders
Course Objectives By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and 
  • Case Studies
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Testimonials (4)

As it was a 1:1, the personalization of the content.

Patricia - Embraer

Course - Influencing and Avoiding Conflict

Open atmosphere without judgment

Agnieszka - AXA XL

Course - Business Communication Skills

good balance between theories and practices

Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.

Course - Conflict Resolution, Assertiveness and Self Confidence

We could practice on real situation and Helen gave to me a lot of practical tips.

Elisa Venturini

Course - Assertiveness

Upcoming Courses

Influencing and Avoiding Conflict

2025-06-18 9:30 am
21 hours
CA, Sunnyvale - Downtown Sunnyvale
$ 3041 (Online)
$ 4541 (Classroom)

Coaching Skills

2025-07-02 9:30 am
7 hours
CA, San Francisco - Golden Gate
$ 1230 (Online)
$ 1730 (Classroom)

Coaching Skills

2025-07-16 9:30 am
7 hours
CA, Sunnyvale - Downtown Sunnyvale
$ 1230 (Online)
$ 1730 (Classroom)

Advisory & Leadership Skills

2025-07-30 9:30 am
14 hours
CA, San Francisco - Golden Gate
$ 2027 (Online)
$ 3027 (Classroom)

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