WI, Milwaukee - Downtown Milwaukee

250 East Wisconsin Avenue Suite 1800, Milwaukee, united states, 53202

The venue is located in the Two-Fifty building opposite the road to the FedEx Office, in the same building as the Associated Bank.

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Remedy IT Service Management (ITSM)

 21 Hours

This instructor-led, live training in Wisconsin (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.

By the end of this training, participants will be able to:

  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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