Lean Training Courses

Lean Training

Lean Course Outlines

Code Name Duration Overview
LeanIT Lean IT: Applying the principles of Lean to IT operations 14 hours When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service). In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT. At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:     measure business performance     quantify the return on "innovation"     assess business processes and identify waste     reduce operating costs     improve quality and performance     improve service levels, manage change, and take advantage of emerging technologies     maintain quality and stability over time     make "Lean thinking” an integral part of the enterprise and every IT professional’s toolkit Audience     Managers and specialists working in an IT Organization Format of the course     Part lecture, part discussion, exercises and hands-on practice Introduction     Lean IT: the intersection of Lean, Six Sigma, and Information Systems.     How economic pressure to reduce costs affect the organization     Proliferation of online transactions     Green IT What is waste?     Different types of waste     Waste in IT operations Principles of Lean IT     Value streams         Services provided by the IT group to the parent organization     Value-stream mapping         Diagramming and analyzing services     Flow         Just-in-time systems and integration         Flow vs waste     Pull/Demand systems         Handling service requests      Exercise     Server provisioning -  case assignment     Software development APIs - case assignment The challenges of Lean     Resistance to change         The fear of job loss     Fragmented IT departments         Managing cumulative waste across technology silos Analysis concepts, techniques and tools     Observing processes     Measuring performance     Quantifying innovation     Understanding the key aspects of a KPI     Time as a critical factor in IT Exercise     Measuring the current state of an IT department Implementing a Lean IT strategy in your organization     Reference implementations         Adapting manufacturing theory to digital service processes     Value-stream visualization         Kanban cards         Visualizing the digital, intangible and abstract         Tools and techniques     Integration of lean production and lean consumption         Integrating the entire supply chain, including consumption Exercise     Identifying value streams         Preparing interviews and questionnaires         Creating a value stream map Deployment and commercial support     Outsourcing application development and maintenance (ADM)     Automating provisioning services     Performance monitoring Exercise     Processing tickets - case assignment Complementary methodologies     Agile, Scrum and lean software development     Six Sigma     Capability Maturity Model Integration (CMMI)     Information Technology Infrastructure Library (ITIL)     Universal Service Management Body of Knowledge (USMBOK)     COBIT Future trends in business and IT Closing remarks
leanservices Lean Services: Lean management for the service industry 14 hours Lean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations. In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking. Audience     Business managers Format of the course     Part lecture, part discussion, exercises and hands-on practice Introduction     History of Lean: The Toyota Production System     Lean manufacturing vs lean service operations Lean Thinking     Organizing human activities Five principles of Lean     Value     The Value Stream     Flow     Pull     Perfection Types of waste     Tangible vs intangible waste     Value-added versus non-value added activities in work     Eight types of waste in service operations     Using the wrong metrics to measure waste Measuring performance     Observing processes     Understanding the key aspects of a KPI     Time as a critical factor Systems thinking     Managing for the future     Deming's systems thinking in service industries Preparing the enterprise for Lean     Lean processes     The continuous improvement cycle     Realigning metrics     Overcoming resistance     Pilot projects Implementing Lean in your organization     Organizing the teams     Applying technology and tools     Developing people and partners     Tracking work with Kanban     Kaizen workshops Process mapping     Using workflow diagrams     Order-to-delivery cycle Value Stream Mapping     Lean measurements     Creating current and future state maps Value Stream Analysis     The 5 S methodology     Just-in-time     Built-in-quality Promoting Lean thinking across the enterprise     Tools + culture change     Coaching     Developing communication and feedback channels     Focus on long-term learning     Being data-driven Assessing the results of Lean     Lean maturity matrix     Tracking performance     Benchmarking against other companies Developing Lean leaders     Setting up a Lean leadership team     Creating a succession system Complimentary methodologies     Agile and Scrum     Six Sigma Closing remarks
leandistribution Lean Distribution: Implementing Lean in distribution, logistics, and supply chain operations 14 hours Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: Calculating the true cost of fulfillment Lowering total costs across the supply chain Overcoming resistance to change Cultivating leadership and instilling a mindset of Lean thinking across the organization Audience     Managers and professionals responsible for implementing lean principles in distribution, logistics and supply chain operations Format of the course     Part lecture, part discussion, exercises and hands-on practice Introduction     History of Lean: The Toyota Production System     Lean Manufacturing vs Lean Distribution Lean Distribution concepts     Lean change and distribution     Distribution operations improvement     The framework for Lean Distribution     Distribution challenges     Distribution optimization     Business process transformation     ERP transformation Lean Distribution methodology     Lean capabilities     Customer service policy     Buffer strategy     Replenishment cycles     The pull approach Preparing for Lean Distribution     Planning a Lean transformation     Taking inventory of the process     Calculating the total cost of fulfillment     Defining KPIs according to the client     Observing transactional-level details from receipt to delivery     Overcoming resistance     Preparing a pilot project Questions to ask     The Five Whys     Identifying probable cause - beyond symptoms      and uncovering root causes of problems     The cause and effect diagram Implementing Lean Distribution     Assembling the teams     Measuring and adjusting     Eliminating waste     Just-in-time delivery     Minimizing human effort     Prioritizing safety and cleanliness Improving the flow of inventory      Improving events is not enough     Providing vision and plans to connect improvement activities     Value Stream Mapping (VSM) Lean tools for the warehouse     Pareto analysis – what are the big problems?     Cause and effect diagram – what’s causing the problem?     Stratification – how is the data made up?     Check sheet – how often does it occur?     Histograms – what is the overall variation?     Scatter charts – what are the relationships between the factors?     Process control chart – which variations to control and how? Assessing the results of Lean     Lean maturity matrix     Tracking performance     Benchmarking against other companies     Continuous monitoring and improvement Developing Lean leaders     Creating a Lean leadership team     Creating a succession system Complimentary methodologies     Agile and Scrum     Six Sigma Closing remarks
leanmanagement Lean Management: Lean management in manufacturing 14 hours Lean Management is an approach to running an organization. It promotes a long-term view of work and a culture of continuous improvement -- seeking to continuously and systematically achieve small, incremental changes in processes in order to improve efficiency and quality. In this instructor-led training, participants learn how apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: Determining the root cause of inefficiencies Measuring performance Realizing the continuous improvement cycle Organizing Kaizen events Instilling a mindset of Lean thinking across the organization Audience Business managers Quality assurance managers and consultants Format of the course Part lecture, part discussion, exercises and substantial hands-on practice Introduction     History of Lean: The Toyota Production System Lean thinking     Organizing human activities Benefits of Lean     Cash flow improvement     Increased capacity for revenue Five Principles of Lean     Value     The Value Stream     Flow     Pull     Perfection Types of waste     Seven types of waste     Using the wrong metrics to measure waste Measuring performance     Observing processes     Understanding the key aspects of a KPI Preparing the enterprise for Lean     Creating Lean processes     Tracking work through Kanban     Overcoming resistance to change Implementing Lean in your organization     Organizing the teams     Kaizen and the continuous improvement cycle     Developing people and partners     Organizing the workspace for efficiency         5 S+1: Sort, Straighten, Shine, Standardize, Sustain, Safety     Reducing the time for equipment changeovers         SMED (Single-Minute Exchange of Dies)     Calculating the pace of production (Takt time)     Autonomation (Jidoka)     Error proofing (Poka Yoke) Value Stream Mapping     Lean measurements     Creating current and future state maps     Just-in-time     Built-in-quality Promoting Lean thinking across the enterprise     Tools + culture change     Coaching     Developing communication and feedback channels     Focusing on long-term learning Developing Lean leaders     Setting up a Lean leadership team     Creating a succession system Assessing the results of Lean     The Lean Maturity Matrix     Tracking performance     Benchmarking against other companies     Continuous monitoring and improvement Complimentary methodologies     Agile and Scrum     Six Sigma Closing remarks

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