Online or onsite, instructor-led live Microsoft Dynamics 365 training courses demonstrate through interactive hands-on practice to optimize marketing and sales processes with Microsoft Dynamics 365.
Microsoft Dynamics 365 training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Microsoft Dynamics 365 training can be carried out locally on customer premises in Maryland or in NobleProg corporate training centers in Maryland.
NobleProg -- Your Local Training Provider
MD, Baltimore - Legg Mason Tower
100 International Drive 23rd Floor, Baltimore, United States, 21202
A state-of-the-art, 24-story glass skyscraper that sits on the edge of Baltimore's Inner Harbor is the signature home of the Legg Mason office. It's located on the 23rd floor of this class-A office development, which is designed by world-renowned architects and boasts panoramic views. The office space benefits from the tower's ‘green' LEED credentials, proximity to Interstate 83 and excellent onsite amenities. Inner Harbor is the c...
A state-of-the-art, 24-story glass skyscraper that sits on the edge of Baltimore's Inner Harbor is the signature home of the Legg Mason office. It's located on the 23rd floor of this class-A office development, which is designed by world-renowned architects and boasts panoramic views. The office space benefits from the tower's ‘green' LEED credentials, proximity to Interstate 83 and excellent onsite amenities. Inner Harbor is the chief commercial and tourist destination in Baltimore and part of the Downtown area - the base for many key businesses.
This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Customer Service.
Set up and configure the D365 Customer Service environment.
Manage customer interactions and cases efficiently.
Utilize analytics to improve service delivery.
Integrate Dynamics 365 Customer Service with other Microsoft applications.
This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Sales.
Set up and configure the D365 Sales environment.
Manage customer relationships and sales processes using D365 Sales.
Utilize data and analytics to drive sales decisions.
Integrate Dynamics 365 Sales with other Microsoft applications.
This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to utilize the MS Dynamics 365 Sales Insight module for smarter sales strategies and improved customer engagement.
By the end of this training, participants will be able to:
Understand the features and benefits of the Sales Insight module.
Use AI-driven analytics to enhance sales performance.
Customize and configure the module for specific business needs.
Leverage insights for lead scoring, relationship health, and pipeline management.
Integrate Sales Insight with other Dynamics 365 modules and third-party tools.
This instructor-led, live training in Maryland (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.
By the end of this training, participants will be able to:
Gain a comprehensive understanding of Dynamics 365.
Set up, configure, and manage various components of Dynamics 365.
Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
Manage migrations and updates within Dynamics 365.
This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.
By the end of this training, participants will be able to:
Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
Unify, enrich, and analyze customer data using Customer Insights.
Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
Integrate Customer Insights with other applications and services.
Monitor and optimize marketing performance and customer satisfaction.
This instructor-led, live training in Maryland (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.
By the end of this training, participants will be able to:
Use the different modules in Microsoft Dynamics 365 to manage process flows.
Integrate the Power Platform into Microsoft Dynamics 365.
Structure different common data models such as records, segment charts, and more.
Automate processes with Microsoft Flow integration.
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Testimonials (1)
I learnt that we underutilize the system we work on and enjoyed every apsect.
Tracy Rehman - Financial Planning Institute
Course - Microsoft Dynamics 365 Customer Insights (MB-220)
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