Baltimore, MD – Regus at Legg Mason Tower

100 International Drive, 23rd Floor, Baltimore, United States, 21202

The venue is located on the 23rd floor of the Class‑A Legg Mason Tower in Harbor East, adjacent to Baltimore’s Inner Harbor and easily reached by car via I‑95 or I‑395, with multiple nearby parking garages and some on-site parking available. From Baltimore/Washington International Thurgood Marshall Airport (BWI), about 10 miles south, taxis or rideshares usually take 15–20 minutes via I‑95 North. Public transit is convenient with Baltimore Light Rail access at Harbor East station just a 2‑minute walk away, along with MTA buses running along Pratt Street, making the venue readily accessible without a vehicle.

Annapolis, MD – Regus at Annapolis Center

1997 Annapolis Exchange, Ste 300, Annapolis, United States, 21401

The venue is situated in the Annapolis Center on Exchange Parkway, just off Route 50 and close to US 301, with on-site and nearby garage parking available. From Baltimore/Washington International Thurgood Marshall Airport (BWI), approximately 25 miles north, taxi or rideshare typically takes 30–35 minutes heading south via MD‑70 and Route 50. Public transit users can take the B30 or Route 40 CAT shuttle to Westfield Annapolis, then transfer to local buses that stop near Annapolis Center—requiring a convenient short walk to the entrance.

Baltimore, MD – Regus at Inner Harbor Center

400 East Pratt Street Downtown, 8th Floor, Baltimore, United States, 21202

The venue is situated in the prominent Inner Harbor Center, easily reached by car via I‑95 or I‑395 with several nearby public parking garages and on-site parking available. From Baltimore/Washington International Thurgood Marshall Airport (BWI), about 10 miles south, a taxi or rideshare typically takes 15–20 minutes via I‑95 North. Public transit options include Baltimore Light Rail at Harbor East station (a two-minute walk) and multiple MTA bus routes along Pratt Street, making the venue conveniently accessible without a vehicle.

Explore Our Courses

Microsoft Dynamics 365 Customer Service (MB-230)

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Microsoft Dynamics 365 Customer Service is a comprehensive solution for managing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users who wish to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

  • Configure and manage case automation, queues, and routing logic.
  • Implement omnichannel tools such as chat, SMS, and agent workspace.
  • Create personalized customer experiences using surveys and analytics.
  • Integrate AI assistants and IoT devices for proactive support scenarios.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
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Dynamics 365 Business Central: Warehouse and Operations Management

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Microsoft Dynamics 365 Business Central (BC) is a modern ERP solution that supports end-to-end business operations, including warehouse and inventory management. With enhanced integration capabilities and add-ons like Warehouse Insight, BC enables efficient warehouse operations, license plating, and operational automation across the enterprise.

This instructor-led, live training (online or onsite) is aimed at intermediate-level warehouse operations teams, ERP consultants, and systems professionals who wish to implement or optimize warehouse management in Dynamics 365 Business Central using best practices, mobile devices, and quality integration workflows.

By the end of this training, participants will be able to:

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Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
Read more...

Dynamics 365 Finance and Operations: Treasury and Accounting

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This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

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Microsoft Dynamics 365 Customer Service

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This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

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  • Set up and configure the D365 Customer Service environment.
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Microsoft Dynamics 365 Sales

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By the end of this training, participants will be able to:

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Microsoft Dynamics 365 Sales Insights

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By the end of this training, participants will be able to:

  • Understand the features and benefits of the Sales Insights module.
  • Use AI-driven analytics to enhance sales performance.
  • Customize and configure the module for specific business needs.
  • Leverage insights for lead scoring, relationship health, and pipeline management.
  • Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
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Comprehensive Dynamics 365 for Business Operations

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By the end of this training, participants will be able to:

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Microsoft Dynamics 365 Customer Insights (MB-220)

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This instructor-led, live training in Maryland (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.

By the end of this training, participants will be able to:

  • Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
  • Unify, enrich, and analyze customer data using Customer Insights.
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Microsoft Dynamics 365

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By the end of this training, participants will be able to:

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Testimonials (1)

I learnt that we underutilize the system we work on and enjoyed every apsect.

Tracy Rehman - Financial Planning Institute

Course - Microsoft Dynamics 365 Customer Insights (MB-220)

Upcoming Courses

Microsoft Dynamics 365 Customer Insights (MB-220)

2025-08-26 9:30 am
21 hours
Baltimore, MD – Regus at Legg Mason Tower
$ 4054 (Online)
$ 4054 (Classroom)

Microsoft Dynamics 365 Sales

2025-09-09 9:30 am
14 hours
Baltimore, MD – Regus at Legg Mason Tower
$ 2703 (Online)
$ 2703 (Classroom)

Comprehensive Dynamics 365 for Business Operations

2025-09-29 9:30 am
35 hours
Baltimore, MD – Regus at Legg Mason Tower
$ 6757 (Online)
$ 6757 (Classroom)

Microsoft Dynamics 365

2025-10-07 9:30 am
14 hours
Baltimore, MD – Regus at Legg Mason Tower
$ 2703 (Online)
$ 2703 (Classroom)

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