Portland, OR

121 Southwest Salmon Street, Portland, United States, 97204

The venue is located within the iconic World Trade Center complex at 121 SW Salmon Street, nestled in downtown Portland's Waterfront District and connected via sky-walks to adjacent buildings. It's easily reached by car via I‑405 or US‑26/Salmon Street, with public parking available in the nearby Smart Park garage. From Portland International Airport (PDX), a taxi or rideshare takes approximately 20–25 minutes via I‑205 South and I‑5 South. For public transit users, TriMet's MAX Light Rail stops two blocks south at SW Salmon & 6th Ave, and bus routes 5, 9, and 14 serve nearby streets—providing seamless access without a car.

Eugene, OR

66 E 6th Ave, Eugene, United States, 97401

The venue is conveniently located in downtown Eugene and is easily accessible by car via I‑5 and OR‑99, with several public garages and surface parking options nearby. For those arriving by air, Eugene Airport (EUG) is approximately 8 miles away. Public transit options are also available, with multiple bus stops nearby and convenient access via the Eugene Amtrak or regional bus services to downtown.

Salem, OR

201 Liberty Street SE, Salem, United States, 97301

The venue is easily accessible by car via I‑5 and I‑99W, with nearby public parking garages and street parking available. For those arriving by air, Salem Municipal Airport is located approximately 5 miles away. Public transit options are also convenient, with several Cherriots bus routes stopping within walking distance of the venue, which is situated near central downtown amenities.

Explore Our Courses

Microsoft Dynamics 365 Customer Service (MB-230)

 35 Hours

Microsoft Dynamics 365 Customer Service is a comprehensive solution for managing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users who wish to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

  • Configure and manage case automation, queues, and routing logic.
  • Implement omnichannel tools such as chat, SMS, and agent workspace.
  • Create personalized customer experiences using surveys and analytics.
  • Integrate AI assistants and IoT devices for proactive support scenarios.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
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Dynamics 365 Business Central: Warehouse and Operations Management

 21 Hours

Microsoft Dynamics 365 Business Central (BC) is a modern ERP solution that supports end-to-end business operations, including warehouse and inventory management. With enhanced integration capabilities and add-ons like Warehouse Insight, BC enables efficient warehouse operations, license plating, and operational automation across the enterprise.

This instructor-led, live training (online or onsite) is aimed at intermediate-level warehouse operations teams, ERP consultants, and systems professionals who wish to implement or optimize warehouse management in Dynamics 365 Business Central using best practices, mobile devices, and quality integration workflows.

By the end of this training, participants will be able to:

  • Set up and manage warehouse operations within Dynamics 365 Business Central.
  • Use Warehouse Insight for real-time mobile execution of warehouse tasks.
  • Implement license plating and traceability to enhance inventory control.
  • Integrate equipment calibration, test requests, and quality control in ERP workflows.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
Read more...

Dynamics 365 Finance and Operations: Treasury and Accounting

 14 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at beginner-level to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

  • Navigate and customize the Dynamics 365 Finance and Operations interface.
  • Generate and analyze financial reports efficiently.
  • Manage treasury functions, including cash flow and bank reconciliations.
  • Enhance financial workflows for better operational efficiency.
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Microsoft Dynamics 365 Customer Service

 14 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

  • Understand the core features and functionalities of Dynamics 365 Customer Service.
  • Set up and configure the D365 Customer Service environment.
  • Manage customer interactions and cases efficiently.
  • Utilize analytics to improve service delivery.
  • Integrate Dynamics 365 Customer Service with other Microsoft applications.
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Microsoft Dynamics 365 Sales

 14 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

  • Understand the core features and functionalities of Dynamics 365 Sales.
  • Set up and configure the D365 Sales environment.
  • Manage customer relationships and sales processes using D365 Sales.
  • Utilize data and analytics to drive sales decisions.
  • Integrate Dynamics 365 Sales with other Microsoft applications.
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Microsoft Dynamics 365 Sales Insights

 14 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

By the end of this training, participants will be able to:

  • Understand the features and benefits of the Sales Insights module.
  • Use AI-driven analytics to enhance sales performance.
  • Customize and configure the module for specific business needs.
  • Leverage insights for lead scoring, relationship health, and pipeline management.
  • Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
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Comprehensive Dynamics 365 for Business Operations

 35 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations.

By the end of this training, participants will be able to:

  • Gain a comprehensive understanding of Dynamics 365.
  • Set up, configure, and manage various components of Dynamics 365.
  • Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
  • Manage migrations and updates within Dynamics 365.
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Microsoft Dynamics 365 Customer Insights (MB-220)

 21 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.

By the end of this training, participants will be able to:

  • Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
  • Unify, enrich, and analyze customer data using Customer Insights.
  • Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
  • Integrate Customer Insights with other applications and services.
  • Monitor and optimize marketing performance and customer satisfaction.
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Microsoft Dynamics 365

 14 Hours

This instructor-led, live training in Oregon (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365.

By the end of this training, participants will be able to:

  • Use the different modules in Microsoft Dynamics 365 to manage process flows.
  • Integrate the Power Platform into Microsoft Dynamics 365.
  • Structure different common data models such as records, segment charts, and more.
  • Automate processes with Microsoft Flow integration.
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Testimonials (1)

I learnt that we underutilize the system we work on and enjoyed every apsect.

Tracy Rehman - Financial Planning Institute

Course - Microsoft Dynamics 365 Customer Insights (MB-220)

Upcoming Courses

Microsoft Dynamics 365 Customer Insights (MB-220)

2025-08-26 9:30 am
21 hours
Portland, OR
$ 4054 (Online)
$ 5554 (Classroom)

Microsoft Dynamics 365 Sales

2025-09-09 9:30 am
14 hours
Portland, OR
$ 2703 (Online)
$ 3703 (Classroom)

Comprehensive Dynamics 365 for Business Operations

2025-09-29 9:30 am
35 hours
Portland, OR
$ 6757 (Online)
$ 9257 (Classroom)

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