Online or onsite, instructor-led live CRM (Customer Relationship Management) training courses demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
CRM training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Customer Relationship Management (CRM) trainings in the US can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Testimonials
It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills
Marc Wilson - Urenco
Course: Customer Relationship Management (CRM)
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - Mothibi Choene Ignatious, National Youth Development Agency
Course: Odoo for Developers
I like Coding.
Nattikan Chasantia, SIAM KUBOTA Corporation Co., Ltd.
Course: Odoo for Developers
Trainer knowledge and friendly
Chachchai Tongthavornsuwan - Nattikan Chasantia, SIAM KUBOTA Corporation Co., Ltd.
Course: Odoo for Developers
application scenarios introduction
Rachel - 张敏Rachel, 个人
Course: Salesforce CPQ for Administrators
The knowledge and patience of Rohit Singh and the support team (technical guys) to share and guide the trainees on this NEW product and rework the setups for us to connect through a server in Johannesburg rather than Dubai. Most of us did not have visibility of this product prior to the training sessions and this did not deter Rohit from explain in basic and practical terminology how everything links together and flows to an end state. The willingness to redo practical exercises with each participant and available before and after the actual training scheduled time.
Adri Lombard - BMW
Course: SAP OpenText StreamServe
The interactive session where we created our own project and stories. This is the best way to train when you actually do the exercises.
Johan Braak - BMW
Course: SAP OpenText StreamServe
The way the course was structured.
Alic Hamilton - BMW
Course: SAP OpenText StreamServe
Lectures with exercises included on top of the knowledge.
Mohammed Alqahtani - Saudi Railways Organization
Course: SAP ERP Fundamentals
The way the trainer explained all the modules and the patience when he needed to help the trainees
Boca - Otilia Balla, ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course: SAP Financial Accounting and Controlling (FICO) for Consultants
I liked the approach of the teacher from the very beginning. The fact that he/she tailored the teaching to our needs, and when we encountered problems, he helped us with great interest.
flavia - Otilia Balla, ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course: SAP Financial Accounting and Controlling (FICO) for Consultants
felul dinamic si interactiv in care a fost parcurs materialul
Ana-Maria - Otilia Balla, ASOCIAŢIA PENTRU VIITORII PROFESIONIŞTI ÎN TEHNOLOGIA INFORMAŢIEI
Course: SAP Financial Accounting and Controlling (FICO) for Consultants
Trainer knowledge and experience share.
Marcin - Monika Malik, Molex Sp. z o.o.
Course: SAP GRC 12.0
T. Nikhil is well-versed in his technical side of SAP GTS, he provided system overview on GTS which is good to know. He is very patience and attentive to my needs and I really appreciated his efforts and understanding. What I like the most is to have SAP test environment access so that I can get more hands-on practice even after the training. Am glad to hear that I can still reach out to the trainer for questions even after the training, this is something I didn't anticipate.
Amanda Lee - Amanda Lee, Nil
Course: SAP Global Trade Services (GTS100)
Understanding of SAP S/4 hana and the possibilities of the system to easy work
FIDZANI OTUKISENG - Lebogang Kgosiesele and Fidzani Otukiseng, Lucara Botswana
Course: SAP S/4 HANA PP (Production Planning)
We have learnt so many things that we didn't know before.
Lebogang Kgosiesele - Lebogang Kgosiesele and Fidzani Otukiseng, Lucara Botswana
Course: SAP S/4 HANA PP (Production Planning)
There was always space for questions and doubts that were answered in details
ABB
Course: SAP S/4 HANA SD (Sales and Distribution)
All questions were answered really deeply, we had time for discussion and expressing our use cases.
ABB
Course: SAP S/4 HANA SD (Sales and Distribution)
Ayman was a very good trainer. He explained our doubts and was very easy to understand. He gave satisfactory answer to all questions we raised.
Anna Bytnar - ABB
Course: SAP S/4 HANA SD (Sales and Distribution)
I found NobleProg very easy to work with, considering the timezone challenges and our difficulty with trainees requiring support in Japanese. Overall, working with you on this training was satisfactory and I would have no hesitation recommending your organization. If a training need occurs for us in the ASPAC region again, I will be in touch with NobleProg.
Siobhán Bowe - Glanbia Nutritionals
Course: SAP Sales Order Processing and Supply Chain Management
Her way of talking and knowledge of whole ground of system. Her character is very nice and easy to ask questions.
Glanbia Nutritionals
Course: SAP Sales Order Processing and Supply Chain Management
I like to show odoo screen and explain how to custom.
์Nattikan Chasanthia - Titi Juramongkol, SIAM KUBOTA Corporation Co., Ltd.
Course: Odoo for System Administrators
Content is breifly and easy to understand.
Chachchai Tongthavornsuwan - Titi Juramongkol, SIAM KUBOTA Corporation Co., Ltd.
Course: Odoo for System Administrators
the fact that it has folded our needs
mihaela - Radu Petrus, np
Course: Odoo for Managers
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Craig Adams, Superior Minerlas
Course: Salesforce for End Users
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
Libuseng Moqoboko - Gemalto Southern African (Pty)Ltd
Course: Salesforce Lightning
CRM Subcategories
Customer Relationship Management Course Outlines
Course Name
Duration
Overview
Course Name
Duration
Overview
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at IT professionals who wish to learn how to use SAP ISU to manage customer information, meter data, energy data, and billing processes in the utilities industry.
By the end of this training, participants will be able to:
- Gain a comprehensive understanding of SAP ISU, its architecture, and its role in the utilities industry.
- Master the management of customer master data, service requests, and customer interactions using SAP ISU.
- Understand the principles of managing utility infrastructure and managing energy data.
- Integrate SAP ISU with other SAP modules.
28 hours
This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level system administrators who wish to learn how to use and manage the different tools and services of SAP NetWeaver.
By the end of this training, participants will be able to:
- Understand the SAP NetWeaver platform, its components, and its functionalities.
- Learn the management capabilities of SAP NetWeaver, including content management, document versioning, and permissions.
- Configure and customize portal themes to create a visually appealing and branded portal experience.
- Troubleshoot common issues in the SAP NetWeaver Portal.
28 hours
This instructor-led, live training in the US (online or onsite) is aimed at beginner to intermediate-level marketing professionals who wish to learn and use the important features and functions of SAP Business One for inventory management, production planning, and financial management.
By the end of this training, participants will be able to:
- Understand the fundamentals of SAP Business One.
- Manage different business processes and operations using SAP Business One.
- Use SAP Business One in generating reports and perform data analysis.
- Customize and integrate SAP Business One with other systems.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level SAP users who wish to learn about the elements, strategies, and tools of the SAP authorization concept.
By the end of this training, participants will be able to:
- Learn the SAP authorization concept elements, strategies, and tools.
- Understand the basics of role maintenance.
- Use role maintenance to create and assign authorizations.
35 hours
This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level SAP users who wish to learn various administrative tasks to keep the SAP system running.
By the end of this training, participants will be able to:
- Learn how to start and stop SAP systems.
- Understand the database's systems architecture and user administration concepts.
- Configure systems and create RFC destinations.
- Schedule and monitor background jobs.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at beginner to intermediate-level SAP users who wish to understand and use SAP QM logistic functions to implement quality control processes.
By the end of this training, participants will be able to:
- Familiarize and understand the basic business processes in QM.
- Demonstrate the important aspects of SAP application integration.
- Understand all SAP QM modules.
- Use quality notifications and perform quality inspections.
35 hours
This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to use SAP WM to better manage standard warehouses.
By the end of this training, participants will be able to:
- Understand the ins and outs of SAP WM.
- Effectively manage warehouse activities.
- Reduce warehouse costs and optimize warehouse usage and management.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to leverage the key solution of SAP F&R to drive an efficient inventory strategy.
By the end of this training, participants will be able to:
- Learn and understand the functionality of SAP F&R.
- Perform general customizing settings and application reports for the F&R process.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at developers and development consultants who wish to learn and leverage the features and potentials of CDS when establishing database views.
By the end of this training, participants will be able to:
- Analyze and establish views in ABAP CDS.
- Understand the difference between CDS views and ordinary database views.
- Learn and leverage the SQL features in CDS views.
- Utilize CDS-specific concepts and understand the common use cases for CDS views.
14 hours
This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to prepare for the C_FIORDEV certification exam.
By the end of this training, participants will be able to:
- Understand the usage of SAP Fiori Application Developer.
- Take the C_FIORDEV exam with confidence.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants, developers, and business professionals who wish to learn how to use SAP Integration Suite to build integration within heterogeneous landscapes.
By the end of this training, participants will be able to:
- Learn and understand what is the SAP Integration Suite and how to work with it.
- Use methodologies of SAP Integration Solution Advisory.
- Connect SAP and non-SAP systems securely.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants who wish to acquire advanced level knowledge in the implementation of business processes through a case study-based workshop.
By the end of this training, participants will be able to:
- Analyze and translate business concepts to business processes in the SAP S/4HANA system.
- Maintain the Enterprise Structure (FI).
- Implement various business processes.
28 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities.
By the end of this training, participants will be able to:
- Prepare financial statements with SAP S/4HANA.
- Perform month and year-end closing of financial accounting.
- Use SAP Financial Closing Cockpit to monitor closing operations.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants and project managers who wish to learn how to use SAP GTS to support and define import and export trade processes in SAP ERP.
By the end of this training, participants will be able to:
- Understand the structure and benefits of SAP Global Trade Services (GTS).
- Use compliance management, customs management, and risk management for import and export processes.
- Use electronic compliance reporting for Intrastat reporting.
35 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module.
By the end of this training, participants will be able to:
- Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
- Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
- Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.
7 hours
This instructor-led, live training in the US (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales.
By the end of this training, participants will be able to:
- Understand the complex relationships in mapping organizational structures.
- Configure special functions and output control in SAP S/4HANA Sales.
- Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at system administrators, data consultants, and developers who wish to use SAP Information Lifecycle Management (ILM) and data archiving components to manage the full data lifecycle in a structured and automated way.
By the end of this training, participants will be able to:
- Understand archiving objects and programs.
- Create ILM-objects and customer-specific archiving objects.
- Understand data destruction objects and programs.
- Create customer-specific data destruction objects.
28 hours
This instructor-led, live training in the US (online or onsite) is aimed at beginner-level business analysts and data analysts who wish to acquire essential skills in using SAP BusinessObjects BI to transform raw data into meaningful insights.
By the end of this training, participants will be able to:
- Navigate and use the SAP BusinessObjects BI interface.
- Create and customize business reports and dashboards.
- Perform ad-hoc analysis using various BI tools.
- Utilize advanced features for in-depth data exploration.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at system administrators, data consultants, and developers who wish to understand the data archiving concept and implement and data archiving project.
By the end of this training, participants will be able to:
- Have a better understanding of the SAP archiving concept and functionality.
- Plan and implement a data archiving project.
14 hours
This instructor-led, live training in the US (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning.
By the end of this training, participants will be able to:
- Understand the supply chain production planning in SAP S/4 HANA.
- Utilize SAP S/4 HANA production planning functionalities.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications.
By the end of this training, participants will be able to:
- Learn Peoplesoft concepts and architecture.
- Configure and manage server domains.
- Trace, troubleshoot and tune Peoplesoft system performance.
35 hours
This instructor-led, live training in the US (online or onsite) is aimed at application consultants, business process owners, and project managers who wish to utilize the advanced configuration of SAP IBP for supply chain management.
By the end of this training, participants will be able to:
- Understand the SAP IBP architecture and applications.
- Utilize configuration and complex operations on planning areas, key figures, and attributes.
- Use the advanced configuration functions and features of SAP IBP.
7 hours
This instructor-led, live training in the US (online or onsite) is aimed at business analysts who wish to utilize HubSpot services to manage a product life cycle.
By the end of this training, participants will be able to:
- Understand the stages of a product life cycle.
- Use HubSpot to optimize and manage a product life cycle.
- Know when to use the product life cycle in businesses.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level marketing professionals who wish to gain the skills and knowledge required to effectively use Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.
By the end of this training, participants will be able to:
- Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
- Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
- Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.
7 hours
Course Aims
This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience.
Course Objectives:
At the end of this course you will be able to:
- Enhance existing customer service skills and develop new techniques to improve your customers’ experience
- Understand your own impact on customers and identify ways to improve it
- Understand the characteristics of ‘The Likeable Organisation’ and apply them
- Utilise a ‘toolkit’ that will enable you to build customer relationships
- Measure the importance of CRM for business success
- Identify how effective CRM will improve business performance
- Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
- Assess your own impact on customers and will have identified ways to improve it
- Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
- Be able to identify how effective CRM will improve business performance
21 hours
Odoo is an all-in-one enterprise management software that forms a full suite of solutions for various business applications including CRM, e-commerce, billing, accounting, manufacturing, warehouse and project management, and inventory.
In this instructor-led, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations.
By the end of this training, participants will be able to:
- Install and configure Odoo
- Understand the fundamentals of Odoo
- Create their own Odoo module
- Integrate third party tools to Odoo
- Maximize the usage of Odoo's features
- Developers
- IT professionals
- Part lecture, part discussion, exercises and heavy hands-on practice
- To request a customized training for this course, please contact us to arrange.
14 hours
Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “Quote-to-Cash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers.
In this instructor-led, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation.
Audience
- Beginning administrators
- Consultants
- Sales OPS
- IT managers
- Power users
- Part lecture, part discussion, exercises and heavy hands-on practice
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at developers who wish to implement, develop and adapt applications for Unicode support.
By the end of this training, participants will be able to:
- Understand the difference between RICEF programs under Unicode and non-Unicode environments.
- Address issues that result from Unicode vs non-Unicode environments.
- Gather requirements and estimate the duration of an SAP Unicode Conversion.
- Implement an SAP Unicode Conversion and measure the impact.
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at persons who wish to use OpenText StreamServe within their SAP document-driven business processes to improve the efficiency of document management and distribution.
By the end of this training, participants will be able to:
- Understand the relationship between OpenText StreamServe and SAP Document Presentment.
- Install the necessary SAP add-ons to use OpenText StreamServe.
- Use OpenText StreamServe to enhance the creation, modification, control and distribution of documents.
- Adapt documents for different types of destination media (email, SMS, web, printers, fax, etc.).
21 hours
This instructor-led, live training in the US (online or onsite) is aimed at functional consultants who wish to setup, migrate and manage the SAP S/4 HANA Business Suite.
By the end of this training, participants will be able to:
- Install and configure SAP S/4 Hana on premise or in the cloud.
- Understand SAP S/4 Hana architecture and capabilities
- Migrate from existing versions of SAP Business Suite to to SAP S/4 Hana
- Understand how security is implemented in SAP S/4 Hana
- Improve mobility of SAP applications using SAP Fiori
- Test, debug and deploy SAP S/4 Hana to production
- Explore how SAP S/4 can be integrated with SAP S/4 Cloud to provide a comprehensive enterprise solution.
Last Updated:
Upcoming Customer Relationship Management (CRM) Courses
SAP Automation with UIPath
12/14/2023 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
14 hours
SAP Automation with UIPath
12/28/2023 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
14 hours
SAP Automation with UIPath
01/11/2024 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
14 hours
SAP Financial Accounting and Controlling (FICO) for Consultants
01/25/2024 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
28 hours
SAP Hana for Data Analysts
02/08/2024 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
21 hours
SAP Automation with UIPath
02/22/2024 - 09:30
PA, Pittsburgh - Penn Center East Monroeville
14 hours
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