Customer Relationship Management (CRM) Training Courses

Online or onsite, instructor-led live CRM (Customer Relationship Management) training courses demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.

CRM training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Customer Relationship Management (CRM) trainings in the US can be carried out locally on customer premises or in NobleProg corporate training centers.

NobleProg -- Your Local Training Provider

Testimonials

★★★★★

Her way of talking and knowledge of whole ground of system. Her character is very nice and easy to ask questions.

Glanbia Nutritionals

Course: SAP Sales Order Processing and Supply Chain Management

I found NobleProg very easy to work with, considering the timezone challenges and our difficulty with trainees requiring support in Japanese. Overall, working with you on this training was satisfactory and I would have no hesitation recommending your organization. If a training need occurs for us in the ASPAC region again, I will be in touch with NobleProg.

Siobhán Bowe - Glanbia Nutritionals

Course: SAP Sales Order Processing and Supply Chain Management

Lectures with exercises included on top of the knowledge.

Mohammed Alqahtani - Saudi Railways Organization

Course: SAP ERP Fundamentals

I was very impressed with the trainers preparation. As he went along he kept going back over the subjects that he had covered

Ted Audain - Frucor Suntory Ltd

Course: SAP MM

It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills

Marc Wilson - Urenco

Course: Customer Relationship Management (CRM)

Possibility of practical application of knowledge in everyday work

Dominika Kryszyłowicz - FLSmidth MAAG Gear sp. z o.o.

Course: Customer Relationship Management (CRM)

Machine Translated

Extensive knowledge of the teacher, an accessible way of talking about the system, willingness to help the participants of the training.

Małgorzata Gutowska - FLSmidth MAAG Gear sp. z o.o.

Course: Customer Relationship Management (CRM)

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CRM Subcategories

Customer Relationship Management Course Outlines

Course Name

Duration

Overview

Course Name

Duration

Overview

SAP Business One

28 hours

This instructor-led, live training in the US (online or onsite) is aimed at beginner to intermediate-level marketing professionals who wish to learn and use the important features and functions of SAP Business One for inventory management, production planning, and financial management. By the end of this training, participants will be able to:

Understand the fundamentals of SAP Business One.
Manage different business processes and operations using SAP Business One.
Use SAP Business One in generating reports and perform data analysis.
Customize and integrate SAP Business One with other systems.

SAP S/4HANA and SAP Business Suite Authorization Concept (ADM940)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level SAP users who wish to learn about the elements, strategies, and tools of the SAP authorization concept. By the end of this training, participants will be able to:

Learn the SAP authorization concept elements, strategies, and tools.
Understand the basics of role maintenance.
Use role maintenance to create and assign authorizations.

SAP S/4HANA and SAP Business Suite System Administration I (ADM100)

35 hours

This instructor-led, live training in the US (online or onsite) is aimed at intermediate-level SAP users who wish to learn various administrative tasks to keep the SAP system running. By the end of this training, participants will be able to:

Learn how to start and stop SAP systems.
Understand the database's systems architecture and user administration concepts.
Configure systems and create RFC destinations.
Schedule and monitor background jobs.

SAP Quality Management (PLM400)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at beginner to intermediate-level SAP users who wish to understand and use SAP QM logistic functions to implement quality control processes. By the end of this training, participants will be able to:

Familiarize and understand the basic business processes in QM.
Demonstrate the important aspects of SAP application integration.
Understand all SAP QM modules.
Use quality notifications and perform quality inspections.

SAP Warehouse Management (WM)

35 hours

This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to use SAP WM to better manage standard warehouses. By the end of this training, participants will be able to:

Understand the ins and outs of SAP WM.
Effectively manage warehouse activities.
Reduce warehouse costs and optimize warehouse usage and management.

SAP Forecasting and Replenishment (SAP F&R)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to leverage the key solution of SAP F&R to drive an efficient inventory strategy. By the end of this training, participants will be able to:

Learn and understand the functionality of SAP F&R.
Perform general customizing settings and application reports for the F&R process.

Building Views in ABAP Core Data Services (S4D430)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at developers and development consultants who wish to learn and leverage the features and potentials of CDS when establishing database views. By the end of this training, participants will be able to:

Analyze and establish views in ABAP CDS.
Understand the difference between CDS views and ordinary database views.
Learn and leverage the SQL features in CDS views.
Utilize CDS-specific concepts and understand the common use cases for CDS views.

SAP Fiori Application Developer (C_FIORDEV)

14 hours

This instructor-led, live training in the US (online or onsite) is aimed at SAP users who wish to prepare for the C_FIORDEV certification exam. By the end of this training, participants will be able to:

Understand the usage of SAP Fiori Application Developer.
Take the C_FIORDEV exam with confidence.

SAP Integration Suite (CLD900)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants, developers, and business professionals who wish to learn how to use SAP Integration Suite to build integration within heterogeneous landscapes. By the end of this training, participants will be able to:

Learn and understand what is the SAP Integration Suite and how to work with it.
Use methodologies of SAP Integration Solution Advisory.
Connect SAP and non-SAP systems securely.

Case Study on Implementing Financial Accounting (HOF11)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants who wish to acquire advanced level knowledge in the implementation of business processes through a case study-based workshop. By the end of this training, participants will be able to:

Analyze and translate business concepts to business processes in the SAP S/4HANA system.
Maintain the Enterprise Structure (FI).
Implement various business processes.

Financial Closing in SAP S/4HANA (S4F15)

28 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants and business process owners who wish to learn how to use SAP S/4HANA in managing financial closing activities. By the end of this training, participants will be able to:

Prepare financial statements with SAP S/4HANA.
Perform month and year-end closing of financial accounting.
Use SAP Financial Closing Cockpit to monitor closing operations.

SAP Global Trade Services (GTS100)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants and project managers who wish to learn how to use SAP GTS to support and define import and export trade processes in SAP ERP. By the end of this training, participants will be able to:

Understand the structure and benefits of SAP Global Trade Services (GTS).
Use compliance management, customs management, and risk management for import and export processes.
Use electronic compliance reporting for Intrastat reporting.

Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4 HANA (S4F12)

35 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants and business process owners who wish to learn how to configure business processes for SAP S/4 HANA financials module. By the end of this training, participants will be able to:

Understand the basic customizing settings in the main components of Financial Accounting with SAP S/4HANA.
Configure the master data settings (G/L accounts, customer and vendor accounts) of FA with SAP S/4HANA.
Configure document control, posting control, and financial document clearing settings of FA with SAP S/4HANA.

Cross-Functional Topics in SAP S/4 HANA Sales (S4650)

7 hours

This instructor-led, live training in the US (online or onsite) is aimed at production managers and consultants who wish to use the cross-application customizing functions in SAP S/4 HANA Sales. By the end of this training, participants will be able to:

Understand the complex relationships in mapping organizational structures.
Configure special functions and output control in SAP S/4HANA Sales.
Learn and understand the cross-functional configuration in mapping business requirements in SAP S/4HANA Sales.

SAP ILM and Data Archiving: Customer-Specific Developments (BIT670)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at system administrators, data consultants, and developers who wish to use SAP Information Lifecycle Management (ILM) and data archiving components to manage the full data lifecycle in a structured and automated way. By the end of this training, participants will be able to:

Understand archiving objects and programs.
Create ILM-objects and customer-specific archiving objects.
Understand data destruction objects and programs.
Create customer-specific data destruction objects.

SAP Data Archiving (BIT660)

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at system administrators, data consultants, and developers who wish to understand the data archiving concept and implement and data archiving project. By the end of this training, participants will be able to:

Have a better understanding of the SAP archiving concept and functionality.
Plan and implement a data archiving project.

SAP S/4 HANA PP (Production Planning)

14 hours

This instructor-led, live training in the US (online or onsite) is aimed at production planners and anyone who wishes to use SAP S/4 HANA for production and procurement planning. By the end of this training, participants will be able to:

Understand the supply chain production planning in SAP S/4 HANA.
Utilize SAP S/4 HANA production planning functionalities.

Peoplesoft Admin Fundamentals

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications. By the end of this training, participants will be able to:

Learn Peoplesoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot and tune Peoplesoft system performance.

SAP IBP300

35 hours

This instructor-led, live training in the US (online or onsite) is aimed at application consultants, business process owners, and project managers who wish to utilize the advanced configuration of SAP IBP for supply chain management. By the end of this training, participants will be able to:

Understand the SAP IBP architecture and applications.
Utilize configuration and complex operations on planning areas, key figures, and attributes.
Use the advanced configuration functions and features of SAP IBP.

HubSpot PLC

7 hours

This instructor-led, live training in the US (online or onsite) is aimed at business analysts who wish to utilize HubSpot services to manage a product life cycle. By the end of this training, participants will be able to:

Understand the stages of a product life cycle.
Use HubSpot to optimize and manage a product life cycle.
Know when to use the product life cycle in businesses.

Customer Relationship Management (CRM)

7 hours

Course Aims This Customer Relationship Management (CRM) course is designed for those in a sales or business development role to improve existing customer service skills and develop new techniques to enhance customers' experience. Course Objectives: At the end of this course you will be able to:

Enhance existing customer service skills and develop new techniques to improve your customers’ experience
Understand your own impact on customers and identify ways to improve it
Understand the characteristics of ‘The Likeable Organisation’ and apply them
Utilise a ‘toolkit’ that will enable you to build customer relationships
Measure the importance of CRM for business success
Identify how effective CRM will improve business performance

Learning Outcomes At the end of this course you will:

Have an action plan to implement on your return to work, enabling you to apply your learning with immediate effect and improve your performance in managing customer relationships
Assess your own impact on customers and will have identified ways to improve it
Have a “toolkit” that will facilitate the building of effective customer relationships, where the customer views you as a strategic partner
Be able to identify how effective CRM will improve business performance

Salesforce CPQ for Administrators

14 hours

Salesforce CPQ (formerly Steelbrick CPQ) is a highly configurable “QuotetoCash” application built on top of the Salesforce platform and is used for efficiently generating and delivering quotes, contracts and invoices to customers In this instructorled, live training, participants will learn the architecture, design and operational features that make up Salesforce CPQ as they step through the set up, configuration and maintenance of a sample Salesforce CPQ installation Audience Beginning administrators Consultants Sales OPS IT managers Power users Format of the course Part lecture, part discussion, exercises and heavy handson practice .

Odoo for Developers

21 hours

Odoo is an allinone enterprise management software that forms a full suite of solutions for various business applications including CRM, ecommerce, billing, accounting, manufacturing, warehouse and project management, and inventory In this instructorled, live training, participants will learn how to use Odoo and start developing in Odoo for their organizations By the end of this training, participants will be able to: Install and configure Odoo Understand the fundamentals of Odoo Create their own Odoo module Integrate third party tools to Odoo Maximize the usage of Odoo's features Audience Developers IT professionals Format of the course Part lecture, part discussion, exercises and heavy handson practice Note To request a customized training for this course, please contact us to arrange .

SAP ASE for Database Administrators

28 hours

In this instructor-led, live training in the US, participants will learn the fundamentals of SAP ASE (SAP Adaptive Server Enterprise) Database Administration as they step through the creation and deployment of a sample SAP ASE Database System. By the end of this training, participants will be able to:

Install and configure SAP ASE for data storage as well as transactional operations.
Understand and use SAP ASE components, tools, and utilities.
Integrate SAP ASE with non-SAP ASE applications.

SAP ERP Fundamentals

28 hours

This instructor-led, live training in the US (online or onsite) is aimed at end users who wish to use SAP to improve their business processes in the areas of accounting, sales, production, human resources and finance. By the end of this training, participants will be able to:

Understand the concepts behind Enterprise Resource Planning.
Understand and apply SAP's most important modules.
Unify and streamline business processes within a single integrated environment.
Generate and export useful reports.

SAP Sales Order Processing and Supply Chain Management

14 hours

This instructor-led, live training (online or onsite) is aimed at end users with no previous SAP experience and focuses on understanding and operating SAP's Sales Order Processing and Supply Chain Management modules. By the end of this training, participants will be able to:

Understand the concepts behind two of SAP's most popular modules: Sales Order Processing and Supply Chain Management.
Use SAP to unify and streamline the Sales Order Process.
Understand and apply SAP's Supply Chain Management module to logistic operations within an organization.
Generate and export reports that can be used to gain valuable insights into a company's operations.

Format of the Course

Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.

Course Customization Options

To request a customized training for this course, please contact us to arrange.

SAP Financial Accounting and Controlling (FICO) for Consultants

28 hours

This instructor-led, live training in the US (online or onsite) is aimed at SAP power users who wish to learn the consulting skills to implement and configure SAP FICO within an organization. By the end of this training, participants will be able to:

Install SAP FICO and related sub-modules.
Gather business requirements and define an organization's structure.
Configure SAP FI and CO modules to manage the financial transactions within an organization.
Improve an organization's processes and uncover opportunities for optimizing workflow and reducing costs.

SAP Human Capital Management (HCM) for Consultants

28 hours

This instructor-led, live training in the US (online or onsite) is aimed at persons who wish to implement and configure SAP HCM Core Modules based on their organization's business requirements as well as on SAP Best Practices. By the end of this training, participants will be able to:

Install SAP HCM and related modules.
Gather business requirements and define appropriate HCM structures.
Configure SAP HCM modules.

SAP Automation with UIPath

14 hours

This instructor-led, live training in the US (online or onsite) is aimed at SAP power users and consultants who wish to create, deploy and manage software robots to automate repetitive human tasks in SAP. By the end of this training, participants will be able to:

Install and configure UIPath on both the server and client.
Identify tasks that are suitable for automation with software robots.
Understand how UIPath differs from other automation tools.
Test and deploy UIPath software robots to automate tedious and time-consuming tasks in SAP.

SAP Hana for Data Analysts

21 hours

This instructor-led, live training in the US (online or onsite) is aimed at data analysts who wish to use SAP HANA to capture data from diverse data sources for fast processing and analysis. By the end of this training, participants will be able to:

Understand SAP Hana in-memory database
Accelerate access company data
Model data in an SAP Hana database
Carry out real-time analytics on large amounts of continuously changing data.

Last Updated: 2023-06-10