Charleston, WV – At Quarrier Street

1038 Quarrier St, Suite 100, Charleston, United States, 25301

The venue is located in the heart of Charleston’s downtown business district on Quarrier Street, easily reachable by car via I‑64 or I‑77, with several public parking garages and metered street parking nearby. From Yeager Airport (CRW), around 7 miles east, taxis or rideshares usually take 15–20 minutes via WV‑114 and I‑64 East. Public transit is available via Kanawha Valley Regional Transportation Authority (KRT) buses that stop along Quarrier and Leon Sullivan Way, with the main train station about 1 km away—making the venue accessible for attendees without a car.

Morgantown, WV – Regus at Suncrest Towne Centre

600 Suncrest Towne Centre Drive, 3rd Floor, Morgantown, United States, 26505

The venue is located in the Suncrest Towne Centre office park off US 119 and Morgantown’s University Avenue, with easy car access via I‑79 and I‑68 and free ample on-site parking. From Morgantown Municipal Airport (MGW), a taxi or rideshare takes around 10–15 minutes via US‑119 North. If you’re coming from Pittsburgh International Airport (PIT), a drive of about 1.5 hours along I‑79 South gets you there. Attendees using public transit can take the Mountain Line bus to the Suncrest Town Centre stop, located steps from the entrance.

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Zoho Desk: Setup and Operations

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Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.

By the end of this training, participants will be able to:

  • Configure and customize the Zoho Desk environment for their team.
  • Manage tickets, SLAs, and workflows across multiple support channels.
  • Create insightful reports and dashboards to track service performance.
  • Implement best practices for automation, change control, and collaboration.

Format of the Course

  • Interactive lecture and discussion.
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  • Hands-on implementation in a live-lab environment.

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Zoho CRM: Administration, Customization, and Operations

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Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.

By the end of this training, participants will be able to:

  • Create and customize reports and dashboards for actionable analysis.
  • Implement change control best practices, including audit trails and configuration management.
  • Configure modules, workflows, and user roles to align with business processes.
  • Monitor system usage, automate tasks, and enhance CRM usability and governance.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

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In this instructor-led, live training (onsite or remote), participants will learn how to build a custom application fast using Zoho Creator.

By the end of this training, participants will be able to:

  • Set up, configure and run their Zoho Creator account efficiently
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Audience

  • Developers
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Format of the course

  • Interactive lecture and discussion
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Zoho CRM for Administrators

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Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers. 

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.

By the end of this training, participants will be able to:

  • Set up, configure and run their organization's account efficiently
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  • Lots of exercises and practice
  • Hands-on implementation in a live-lab environment

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Zoho Projects: Mastering Project Management from Start to Finish

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This online, instructor-led training is designed for intermediate level individuals who want to use Zoho to optimize their business processes.

Upon completion of this training, participants will be able to:

  • Install and configure Zoho.
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  • Automate processes and workflows in Zoho.
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Upcoming Courses

Getting Started with Zoho Creator

2025-07-21 9:30 am
35 hours
Charleston, WV – At Quarrier Street
$ 6757 (Online)
$ 6757 (Classroom)

Zoho CRM: Administration, Customization, and Operations

2025-07-31 9:30 am
14 hours
Charleston, WV – At Quarrier Street
$ 2703 (Online)
$ 2703 (Classroom)

Getting Started with Zoho Creator

2025-08-18 9:30 am
35 hours
Charleston, WV – At Quarrier Street
$ 6757 (Online)
$ 6757 (Classroom)

Zoho Projects: Mastering Project Management from Start to Finish

2025-08-28 9:30 am
14 hours
Charleston, WV – At Quarrier Street
$ 2703 (Online)
$ 2703 (Classroom)

Zoho Desk: Setup and Operations

2025-09-11 9:30 am
14 hours
Charleston, WV – At Quarrier Street
$ 2703 (Online)
$ 2703 (Classroom)

Zoho CRM: Administration, Customization, and Operations

2025-09-25 9:30 am
14 hours
Charleston, WV – At Quarrier Street
$ 2703 (Online)
$ 2703 (Classroom)

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